add-circle-bold add-circle add-square add alarm-bell-1 alert-diamond analytics-pie-2 archive archive arrow-down-1 arrow-down-2 arrow-left-1 arrow-right-1 arrow-up-1 attachment-1 bin-paper-1 book-star button-record check-1 check-circle-1 close close-quote close cog-1 cog common-file-stack copy-paste credit-card-1 diagram-fall-down disable time-clock-midnight download-thick-bottom drawer-send envelope-letter envelope-letter expand-6 expand-6 file-code filter-1 floppy-disk flying-insect-honey folder-file-1 headphones-customer-support hierarchy-9 hyperlink-2 information-circle keyboard-arrow-down keyboard-arrow-up layout-module-1 list-bullets lock-2 lock-unlock-1 love-it messages-bubble-square move-to-top multiple-circle multiple-neutral-1 multiple-users-1 navigation-menu-horizontal navigation-menu network-browser open-quote pencil-1 pencil-write pencil-1 print-text rating-star rating-star remove-circle remove-square-1 search send-email-1 shield-warning single-neutral-actions single-neutral smiley-sad-1 smiley-unhappy smiley-indifferent smiley-smile-1_1 smiley-happy smiley-sad-1 smiley-unhappy smiley-indifferent smiley-happy smiley-thrilled social-media-twitter synchronize-arrows-1 tags-double ticket-1 ticket-1 time-clock-circle undo view-1 view-off view wench

Software

General questions about our software.
2 articles

Reached Maximum Number of Logins

If you get the message "You have reached the MAXIMUM number of active logins for this account" (or similar), PLEASE READ THIS CLOSELY! DO NOT CONTINUE LOGIN ATTEMPTS. WAIT AT LEAST 65 MINUTES AND TRY AGAIN. Notice the "You have X attempts remaining" message. If you reach zero (0), our system w...

Spinner Never Stops

If you are opening a previously saved project and the spinner is endless: There is a missing image. Chances are you are using a different computer than one where project was saved. You created an image on one computer and then tried to load it on a second computer where software is also installed. U...